Privacy Policy

Introduction

At Twig Tea Cafe, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us or book a yoga class through our online forms. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By submitting your details, you agree to the collection and processing of your data as described in this policy.

What Information We Collect

When you book a yoga class, we may collect the following personal information:

Full name
Email address
Phone number (optional)
Any other information you provide through the booking form related to your yoga class (e.g., preferences, medical conditions, etc.)

How We Use Your Information

The information you provide is used solely for the following purposes:

To confirm and manage your class booking.
To send you reminders, updates, and important information related to your booked class.
To respond to any inquiries or issues you may have.
To improve our services and communicate future offers or changes.

Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

Performance of a contract: We process your personal data as necessary to perform our obligations in relation to your yoga class booking.
Consent: In some cases, we may seek your explicit consent (for example, when you opt in to receive marketing communications).
Legitimate interests: We may process your personal data for purposes of improving our services and contacting you with important class updates.

Data Security

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Sharing Your Information

Your personal information will not be sold or rented to third parties. We may share your data with trusted third-party service providers (such as Google) only when necessary to fulfill the purposes outlined in this Privacy Policy. These third parties are required to handle your information securely and only for the specific purpose for which it was shared.

Google Forms and Data Hosting

The booking forms are hosted on Google Forms, and Google’s Privacy Policy applies to the data collected via these forms. For more information on how Google handles your data, please review their Privacy Policy. Google’s servers may be located outside the UK, so by submitting your data through the form, you consent to this transfer, in compliance with GDPR.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as we are required by law to retain it. After this period, your data will be securely deleted.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct or update any inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to any legal obligations to retain it.
Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
Right to Object: You can object to the processing of your personal data in certain situations, such as for direct marketing purposes.
Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller.

To exercise any of these rights, please contact us via email at contact@twigtea.com. We will respond to your request within one month.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the date of the latest revision.

Contact Us

If you have any questions or concerns about how we handle your personal data or if you would like to exercise your rights under GDPR, please contact us at:

Email: contact@twigtea.com
Website: twigtea.com

By submitting your booking information, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described.